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Shipping & Returns

Returns Policy

You may return new unused items within 7 days of delivery for a full refund less shipping. We never refund shipping and you pay the return shipping on all items you simply do not want. We'll pay the return shipping costs if the return is the result of our error (you received an incorrect or defective item, etc.) and ship you the corrected item. However, used items are not refundable. If we cannot resell the returned item as new to someone else, we consider it used.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account and contact us with the information about the item and the reason for the return. You will receive a refund after the item has arrived back to us and we evaluate it's condition. If you send back an item that is obviously used, you will either receive no refund or a partial depending on if we can resell it or not.

Shipping

Orders placed in the United States and PR are shipped via USPS and Priority. They are estimated to arrive in 1 to 3 days depending on you location from the shipper. The post office does not guarantee that you will get your package within 3 days unless you purchase Express which is much more expensive.

International orders are also sent USPS Priority. We can track your package as far as the US border, then it is gone from our site. You will be sent a tracking # that may possibly be trackable from your end, but that is totally dependent on your postal system. The USPS says most packages will arrive internationally within one week, however, if customs in your nation detains the package it can be far longer.


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